NFL Sunday Ticket Offer

Hi, @user_010d64! Thanks for taking the time to visit XFINITY over our forums page for help with getting a solution to the billing concerns. Just to confirm, you are also having the same issue with the NFL Sunday Ticket offer or with getting the billing rate lowered? 

This is definitely not the experience that we like to hear about, @user_010d64! I will certainly do everything I can to rectify this. We understand that your time is valuable and appreciate you for your time. I would like to pull up the account and take a look at that ticket and get you some results since you already tried the steps provided by our awesome expert MartyR. To get started, please send us a direct message with your first/last name and full address. You can start by clicking the "direct message" icon on the upper right page of the forum page. Once you click on that, input our shared handle "Xfinity Support" to send us a direct message. If you're signed in to your forums profile and because you have already posted to the public page, you should have the option to do so.

Hello, @user_48a037. Thank you for making us aware the NFL ticket is not appearing on your dashboard via Forums. Have you by any chance tried to clear your cache and cookies before going through the steps my colleague shared? 

I have cleared cache/cookies and while new awards appeared, the nfl sunday ticket offer still does not appear on dashboard.

Thanks for confirming, @user_48a037. I'd like to take a further look into this for you.  In order to get started, can you please send me a private message to Xfinity Support with your full name and full address by clicking the chat icon in the top right?

Nice to meet you, @user_48a037 . I appreciate you sharing your name and service address with us via direct message. We can continue our conversation about your account there.  

I haven’t received anything 

Hey there @lfpeng thanks for using our Forums to contact our team. We see that you are having issues with the NFL Sunday Ticket in the rewards, and we are happy to help. Can you please send me a private message to Xfinity Support with your full name and full address by clicking the chat icon in the top right to get started?

@XfinityJorge - your username is not selectable on chat.

Thanks for the response and we are sorry for the confusion there. Here's the detailed steps to direct message us: 
• Click "Sign In" if necessary 
• Click the "Peer to peer chat" icon (upper right corner of this page) 
• Click the "New message" (pencil and paper) icon 
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list 
• Type your message in the text area near the bottom of the window 
• Press Enter to send your message

@lfpeng​ I am having the same issue.  The reward is there with no way to redeem!

@Viking_10 Hello! Thank you for reaching out to us here on our Community Forum. Can you please send us a Direct Message with your full name and address so that we can assist you further? Here are instructions on how to send us a DM in case you need them:

Click "Sign In" if necessary
 • Click the "Direct Message" icon (upper right corner of this page)
 • Click the "New message" (pencil and paper) icon
 • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
 • Type your message in the text area near the bottom of the window
 • Press Enter to send your message

We look forward to hearing from you.

Oh good @user_010d64! Our Xfinity Rewards team does an incredible job resolving problems as quickly as possible! In my experience, they have been really quick to respond back with updates when they become available. 

Could you please send our team a direct message with your full name and full address? Our team would love to monitor this issue on our end too. To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary
Click the "Direct Messaging" icon or  https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
 - As you are typing a drop-down list appears. Select "Xfinity Support" from that list
 - An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
 
See https://comca.st/3KQF8q9 for an example.

Well I sent Direct Message, not sure I did it right, but I tried.   Hopefully it went into support system

Hello @anjul56. Thank you for reaching our team on our Forums page. We certainly understand the importance of taking advantage of any NFL reward, especially since the season is right around the corner. Have you attempted any of the steps that were listed above to open a ticket? Here's a list of the steps that you can take to be able to create the ticket through the Xfinity assistant.

You can access the Xfinity Assistant from here:
https://www.xfinity.com/xfinityassistant/

*Sign into your Xfinity Account, if not already signed in. 
*Type “Xfinity Rewards."
*Select I need help.
*Select I haven’t received my reward yet.
*Click Report an issue.
*Enter the date, choose Issue with a digital discount code and provide full details explaining the issue.

I did, but by the time they say this could be resolved the season will have started. Since I'm not the only one, this is obviously a problem.

We got it! I have ensured the contact and phone numbers were noted for the team. 

@user_010d64​ This is the same issue as the Peacock Subscription Reward offer. Xfinity promotes and advertises but never really makes it available to reward members. It is a total scam. Xfinity rewards are so messed up that they may not be doing it on purpose. However, it is a scam knowingly or unknowingly!

@Ed120 Our reward offers are not scams. Issues can happen, but we're here to fix them up. If you have you multiple ECM tickets, we can help review them and be sure they're correct so you can redeem the offers. 

Ok so how do you preview them, I tried several times and cannot get in to check the status of my two tickets not getting NFL prom on my rewards

Hi, @user_010d64! Thanks for reaching back out for help with previewing those rewards. I have the tickets pulled up for you and I see that we still have our Rewards team working on a fix to get the reward to reflect your account specifically. How does this sound?

Oh, no @user_010d64! That is strange that this happened after you received that email. I know I would have the same concern if I were in your shoes. We offer our sincerest apologies for the inconvenience that this has caused you. Your loyalty means the world to us. I did see that the two tickets are still open at this time and we are currently waiting to get those resolved as quickly as possible so another ticket would not be necessary at this time. 

I know, night before email go, next morning it's in rewards activity, and still there, but email later in the day after work,    Unfortunately, it looks like you don’t qualify. And xfinity said that makes no sense, I qualify and have my fourth ecm out since weds, and as of friday, no response or call back. still waiting for anyone. 

i am having the same issues....extremely frustrating....do better Xfinity!!!!

Hey @ChicagoBears2023. If you haven't gotten any help directly at this point with your redemption issue, we would be happy to help you here. 

Can you send us a direct message with your full name, name of account holder (if different), and service address please?

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon (speech bubble)

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

- As you are typing a drop-down list appears. Select "Xfinity Support" from that list

- An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it