Visitor
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2 Messages
NFL Network & Redzone channel loss!!!???
We should all be getting discounted services until you reach an agreement with ESPN/Disney!
It’s not right to blackout our access to the only channels we wanted to actually watch on the “sports package”. Not only that but the channel guide is still showing what is airing in these channels, basically taunting customers into thinking a resolution was made!
It’s total [Edited: "Inappropriate Language"] that you can raise our service fees whenever you feel, but when it’s time for you to anti up and pay in your end for our wants and needs you take a hard stance!
Get us all discounts, get NFL channel back, or get out of the business!
Such [Edited: "Inappropriate Language"],
Sincerely formerly loyal customer!
XfinityGabriel
Official Employee
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3.4K Messages
27 days ago
Hi! Thanks for reaching out. I can absolutely understand why you're upset. If NFL Network and RedZone are the primary reasons you subscribe to a sports package, losing access to those channels is incredibly frustrating, especially when you're continuing to pay for service and don't have a clear timeline for when the programming will return. We certainly appreciate your feedback regarding billing, channel availability, and the guide information still appearing for impacted channels. I understand how that could add to the confusion and frustration. While programming contract negotiations can sometimes affect channel availability, we know that doesn't make the situation any less disappointing for customers who rely on those channels to follow their favorite teams and events.
Comcast's agreement to carry NFL Network and NFL RedZone expired on April 30, 2026, resulting in the loss of this programming for Xfinity and Comcast Business customers. All related content on Xfinity Stream and On Demand is also unavailable. Customers can still access previously recorded content on their DVRs, but new recordings of NFL programming will not occur until the service is restored. Alternative sports programming is available on channels like FS1 and ESPN, as well as through various streaming services. Comcast is currently working to negotiate a fair deal to restore the programming.
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