Next Gen Updates to my Neighborhood.

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

Hi there, @iamalilol! Thanks for reaching out to us here on the Community Form. That is not entirely accurate. While we can check to see if your area is upgraded to support Next Gen, we would not be able to provide a date when it may be or submit a request. All areas will be upgraded eventually. If you want to check the current status, please send a direct message to us by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Please include your full name and complete street address.