Problem Solver
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506 Messages
Newsmax
We received a letter some weeks ago about channels moving and new channels added. Newsmax was being added at 1115. I tuned in this morning and it requires a subscription, sigh. I went to my account to see how much it would cost and I can't seem to locate it to add it or to see how much it costs. What's up Xfinity? How do I do this? It doesn't seem to be under any of the categories, ie. premium, sports, international, etc. Help would be appreciated. I can't see how you even dare to charge for this as it's a free app with the channel streaming for free on my iPad.
Accepted Solution
Lkpolo
Problem Solver
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506 Messages
2 years ago
The private message was of no help as that tech insisted that I didn’t have the correct package. I found the solution in another post which suggested rebooting the X1 box and the router which I did and hours later my channels updated.
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MNtundraRET
Gold Problem Solver
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5.9K Messages
3 years ago
I moved your post to the Customer Service forum for help.
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Lkpolo
Problem Solver
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506 Messages
3 years ago
This certainly is not a good comcast day for me. Right now I can watch Newsmax as an HD Channel rather than go to Pluto to watch it. I reset my tv box and the router. Maybe it took hours for the resets to help. Maybe someone on the Xfinity end did something good for me. On a conversation, I was told I need to change my plan. When I go to my account app on my iPhone it now shows up when I search for the channel. Don’t anybody go changing my plan! I’m frustrated, annoyed and offended. Xfinity redesigned their website and now I can’t find my equipment and all links lead to my bill. I get it, but my bill is not due until mid November. I need answers today not after my bill is paid. It’s never been paid late.
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