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Lkpolo
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Problem Solver

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506 Messages

Tuesday, October 25th, 2022 11:06 AM

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Newsmax

We received a letter some weeks ago about channels moving and new channels added.  Newsmax was being added at 1115. I tuned in this morning and it requires a subscription, sigh. I went to my account to see how much it would cost and I can't seem to locate it to add it or to see how much it costs.  What's up Xfinity? How do I do this? It doesn't seem to be under any of the categories, ie. premium, sports, international, etc. Help would be appreciated. I can't see how you even dare to charge for this as it's a free app with the channel streaming for free on my iPad. 

Question

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Updated 

2 years ago

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Accepted Solution

Lkpolo

Problem Solver

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506 Messages

2 years ago

The private message was of no help as that tech insisted that I didn’t have the correct package. I found the solution in another post which suggested rebooting the X1 box and the router which I did and hours later my channels updated. 

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MNtundraRET

Gold Problem Solver

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5.9K Messages

2 years ago

I moved your post to the Customer Service forum for help.

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Lkpolo

Problem Solver

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506 Messages

@MNtundraRET​ 

thank you. I’m currently watching it on Pluto TV not 1115 which only goes to show you that this planet has gone nuts. 

2 years ago

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CCSelena

Problem Solver

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892 Messages

Hi there @user_lkp846! Thank you so much for reaching out to us here via Forums today. I hope your day is treating you well so far. I would like to take a look into your account so I can see what we need to do to get Newsmax added to your services. Can you please send us a message so we can help? 

 

To send a "Peer to peer" message:
Click "Sign In" if necessary
• Click the "Peer to peer chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

 

 

I no longer work for Comcast.

2 years ago

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CCSelena

Problem Solver

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892 Messages

Hi there and thank you so much for meeting me in chat message! I will be more than happy to help look into this. Can you please provide me your name and full service address to begin? Thank you.

I no longer work for Comcast.

2 years ago

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Lkpolo

Problem Solver

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506 Messages

I did all that in a private text hours ago. Right now it seems to be working. I reset my X1 box earlier in the day as well as the router. My package is Super + More.

2 years ago

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Lkpolo

Problem Solver

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506 Messages

2 years ago

This certainly is not a good comcast day for me. Right now I can watch Newsmax as an HD Channel rather than go to Pluto to watch it. I reset my tv box and the router. Maybe it took hours for the resets to help. Maybe someone on the Xfinity end did something good for me. On a conversation, I was told I need to change my plan. When I go to my account app on my iPhone it now shows up when I search for the channel. Don’t anybody go changing my plan! I’m frustrated, annoyed and offended. Xfinity redesigned their website and now I can’t find my equipment and all links lead to my bill. I get it, but my bill is not due until mid November. I need answers today not after my bill is paid. It’s never been paid late. 

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