Skip to main content

    Support

    Offers

U
user_wzqup0
1st Topic

2 Messages

Friday, May 24th, 2024 3:38 PM

Closed

Newly developed home

I have been trying to get internet service at me new address. I was told to provide a welcome letter which I did and I have not gotten a response. I have talked to several associates. The last one would not give me a ticket she just told me to send in the information. How long does this tha? And I did expect a response. 

Question

 • 

Updated 

1 year ago

49

2

0

EG

Expert

 • 

110.6K Messages

1 year ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

0

0

XfinityFrank

Official Employee

 • 

1.3K Messages

1 year ago

Hi there, @user_wzqup0! Thanks for reaching out to us here on the community forum! Is this a new construction home getting service for the first time?

2

0

user_wzqup0

2 Messages

Yes. The main building has a contract with Comcast and that building is across from me

1 year ago

0

XfinityAdrienne

Official Employee

 • 

1.3K Messages

Perfect, thank you so much for clarifying that for us @user_wzqup0! We can certainly take a look into the location and provide any details. Can you please send us a DM to get started? 

Will you please send our team a direct message with your full name and full address?
~~~~
To send a "Direct Message" message:
• Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

forum icon

New to the Community?

Start Here