Visitor

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1 Message

Thursday, July 2nd, 2026 5:54 PM

new Xfinity gateway

I received a text  from Xfinity stating there are issues affecting my internet service.  Xfinity offered to send me a new Xfinity Gateway for free.

Is this offer legitimate or a hoax?

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Expert

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118.9K Messages

6 hours ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

Official Employee

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2.9K Messages

5 hours ago

 

user_5y90xu It very well could be a legit message to replace older equipment. Open the Xfinity app or sign in to your account. If the replacement offer is real, you may see a similar notification there.

 

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