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ReadyPlayer1
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Wednesday, March 25th, 2026 3:22 PM

New Utility Pole

Hello,

A new utility pole was installed by Eversource and the lines need to be switched over from the old pole at my address.

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XfinityPeterH

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6 hours ago

 

ReadyPlayer1 Thank you for letting us know. Typically this is already something that is in the process. How long ago was the new pole installed?

 

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ReadyPlayer1

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The pole was installed last fall.

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2 hours ago

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XfinityRaf

Official Employee

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1.2K Messages

Thanks for confirming. If you could send our team a direct message with your full name and full address, we can work on getting those lines moved over. 
 

To send a "Direct Message" ("Private") message:

• Click "Sign In" if necessary

• Click the "Direct Message chat" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

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1 hour ago

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