1 Message
new underground service required for new construction
I'm a former xfinity customer located in Beach Haven NJ and I'm in the process of rebuilding my home. We are targeted to get a new electric pole installed within 2 weeks and we require cable/internet service to be run underground from that new pole to the house
EG
Expert
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111.3K Messages
1 year ago
The concern is not "Home Security Devices And Equipment" help related.............................. Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityArmand
Official Employee
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2.2K Messages
1 year ago
Hi there @user_vigwxn! Thanks so much for taking the time to reach out to Xfinity Support! We are so glad to hear from you and happy to assist in any way that we can in establishing services at your new location. So that we can get started, please feel free to shoot us a private message with all of the details.
To send a "direct message" / "private message" message to Xfinity Support:
• Click "Sign In" if necessary
• Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
• - As you are typing a drop-down list appears. Select "Xfinity Support" from that list
• - An "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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