Visitor
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2 Messages
New Underground Cable Service Issues
We were told by a technician that we need a new cable buried, and I was sent a confirmation email with a list of questions (electric fence? sprinkler system?, etc.), but the answers are incorrect.
I have been trying to have an agent fix those responses, but nobody has been able to assist me, and it was incredibly difficult to get through a representative.
Additionally, a live chat agent just told me that the service request was cancelled for some unknown reason.
.
Help please.
edit: looks like we have roadwork being done in adjacent neighborhood that is preventing the permit? Unsure of status of our request
CCEthan
Official Employee
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1.4K Messages
2 years ago
@user_92235b Thanks for inquiring about the new cable. In this case there won't be an order on the account because it is a construction team job which is for higher complex jobs that needs road bore, install of equipment for the drop, etc. These jobs can take estimated 60 - 120 days due to permits and other factors. I am going to inquire if this is confirmed and get back to you.
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