Contributor
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38 Messages
New TV box
There was a message that I needed a new TV box now the message is gone. Do I need a new box?
Contributor
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38 Messages
There was a message that I needed a new TV box now the message is gone. Do I need a new box?
CCHeather
Problem Solver
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1.1K Messages
2 years ago
@AD40 Thank you for reaching out to the Digital Care Team! If you were accessing an app or channel that is not compatible, then you would have received that message. However, if it continues to pop-up we will definitely want to look into upgrading the equipment. If needed, a new one can be picked up in-store at no cost, or we can ship one to the home. An appointment can be set up online: https://www.xfinity.com/support/articles/schedule-appointment-online to avoid any waiting in line as well. There is a onetime shipping cost of $15 that will be applied to the next bill, and you will receive it in 3-5 days.
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AD40
Contributor
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38 Messages
2 years ago
It was showing up when I went into the on demand service saying new TV box needed to continue on demand services not sure what that means. Are my TV boxes old?
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MNtundraRET
Gold Problem Solver
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5.9K Messages
2 years ago
@AD40
If your box still works, I would continue to use it until you don't get ON DEMAND. If you do not use ON DEMAND, it won't matter.
Exchanging boxes bow is not worth the hassle. I am keeping mine until I find it doesn't work.
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AD40
Contributor
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38 Messages
2 years ago
Think that is what I am going to do too. Thank you
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