1 Message
New servive
Trying to set up new service but my old address is still linked to my account which is not allowing me to set up at this new address
1 Message
Trying to set up new service but my old address is still linked to my account which is not allowing me to set up at this new address
XfinityJeniece
Official Employee
•
2.4K Messages
2 months ago
Hey there, user_b4esot, thanks for reaching out through Xfinity Forums regarding your account. We truly appreciate you choosing Xfinity for your new services. I would be happy to help you with getting that new account up and running.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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