Visitor
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2 Messages
New Service will require a technician run the cable from the telephone pole to house
I have placed an order to move my existing service, however, the new location has never had Xfinity service before so a technician will need to run the line from the pole to the house. How do I get this ordered? I have been on the phone with customer service for 1 hour and 25 minutes and no one is able to help me. The order number is 2203041581167213
Accepted Solution
XfinityJanelle
Official Employee
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1.5K Messages
3 years ago
@user_f4ac4d Thank you for reaching out on the Xfinity Forums. I am happy to assist you today.
Could you please send our team a direct message with your full name and full address so that we can assist you further?
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user_4b60a4
Visitor
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1 Message
3 years ago
Don't hold your breath. The customer service at Comcast Infinity is non-existent. The left hand does not know what the right is doing. I have the same problem. They have sent technicians to my house twice and both times the technician has been unable to set up the internet because the "Construction" department has not done their job. I was just on the "Live" chat for 1 hour and despite trying to explain this to 3 different operators they prepared to send another technician out to the home. Obviously the company has money to burn because they could care less about wasting their own technician's time (not to mention their customers). When I call the Comcast Construction "Hotline" telephone number I was given no one ever picks up the phone and the message allows me to leave a message exactly 3 seconds long before it says "time's up" and ends the call. If this experience wasn't so incredibly bad I would say it is all being done on purpose to minimize their own cost but because it is so unimaginably bad I can only believe it is simply gross incompetence on the part of the company. The terrible irony is on the web site is a picture of Tom Karinshak, EVP/Chief Customer Experience Officer, who lauds the superior customer service and effort of the company and discusses the many ways customers can get in touch with Comcast. Talk about management being out of touch. I only hope someone from Comcast monitors these "forums" and can deliver this message to him as my attempts to inform him about the obvious "rot" in this company that will undoubtedly slowly undermine it's viability have been fruitless. Let me just say that if their was any alternative in my area to Comcast Infinity I would be exercising it without question and I will make the effort to speak with my local elected officials to ensure that there is adequate "choice" where I live so that this sort of atrocious service is a thing of the past. Internet connectivity should be treated as an essential service and as such a monopoly by a private company is unacceptable.
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