Visitor
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1 Message
New Service at New Place
I was on the phone with customer service this afternoon, a person put in a ticket to have technicians out to my new address to see if there was an option to have service connected at that new address.
When I got the confirmation text about this ticket, the address was incorrect. When I called back on the 1-800 number, there was no way for me to get to the resolution of this.
Can I get some help making sure the technicians go to the correct place?
Ticket #: [Edited-personal info]
MNtundraRET
Gold Problem Solver
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5.9K Messages
3 years ago
I escalated your post for immediate help with this problem.
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CCDaisy
Problem Solver
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127 Messages
3 years ago
Hello @user_ebc6bc I can understand your concerns with the serviceability ticket and I can look into updating it with the correct information. Please send us a Direct message with your full name and correct address. Here are the instructions on how to do that.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://comca.st/3EqVMu7
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
See https://comca.st/3KQF8q9 for an example.
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