Visitor
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2 Messages
New Service and Wire from Pole is Severed - Not Operational
How can I get someone to come out and examine /replace the line from the pole to my residence? I am a new customer and the line is dead in my house. I am looking outside from the house to the pole and the line is severed. The pole devices also look like they are hanging and possibly damaged (hanging with multiple wires popped out, etc).
Who do I call to get a repair person to fix this? I used the assistant and they said someone would go out and examine the issue. That was weeks ago, and nobody has contacted me, nor is there any record anywhere of this.
I need my service activated to my home. Please assist.
XfinityArmand
Official Employee
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2.2K Messages
2 days ago
Hi there @user_obht59! Thank you so much for taking the time to reach out to Xfinity Support! WE are so glad to hear from you and want to assist in any way that we can to address your service concerns. No worries! You have reached out to the best team to help get things taken care of for you. So that we can get started, please feel free to shoot us a private message with your details. From there we will get things rolling for you.
To send a "direct message" / "private message" message to Xfinity Support:
• Click "Sign In" if necessary
• Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
• As you are typing a drop-down list appears. Select "Xfinity Support" from that list
• An "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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