Visitor
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4 Messages
new router package shipped to me
I talked with a lady yesterday on the phone. I told her I needed a new wall adapter for my router and she was trying to direct me to customer service number and I stated to her I already tried the number and its all automated and I cannot talk to human. I told her what I needed and she said she would have a new router package sent to me. I have not received any email notifications about this.
XfinityJeff
Official Employee
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703 Messages
2 hours ago
Greetings @user_ntz6jp, and thanks for posting your issue to the Xfinity forums, I hope this message finds you well. I am sorry to hear that you have not yet received any communication about the order that was supposed to have been placed, but you have come to the right place for assistance with this issue. You mentioned that you needed a wall adapter for the router, did you mean a WiFi pod, that plugs into the electrical outlet and boosts the WiFi signal, or the adapter that provides the router with power?
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