U

Visitor

 • 

1 Message

Wednesday, May 11th, 2022 12:08 AM

Closed

New Residential address shows up as business address.

Hello,

We're moving next week and I wanted to go ahead and order new wifi service. However, on the "let's get started" plan builder, when I put in the address, it says that it is a business address. How do I get that changed?

Expert

 • 

110.2K Messages

3 years ago

Concern moved here to the Customer Service help section for greater exposure to actual Comcast corporate employees (The Digital Care Team) for assistance.

New Problem Solver

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318 Messages

3 years ago

Hello @user_ebb253, thank you for taking the time to reach out to us on the forums I hope you are doing well!

 

I can understand the concern this would cause when you are moving to a new location and having issues getting services set up. I know moving is stressful in itself and you don't need more added to that when trying to get services set up at your new home.

 

You have reached the right team to help! Can you send us a direct message with your first and last name and address to get started?

 

To send a direct message: 

 

  1. Sign into the community. 
  2. Click the message count or envelope icon to go to our private message inbox 
  3. Click the New Message icon. 
  4. Enter Xfinity Support in the Send to field. 
  5. Type the reply in the Message box. 
  6. Click Enter to send your message. 
  7. You can see your back and forth messages with any user by clicking the messages. 
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