Visitor
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1 Message
New resident needs Serviceability Ticket to clear address block (Night shift worker)
Hello,
I am a new resident trying to set up internet service at my new address, but there is an active collections block on the location from a previous tenant.
I work night shifts and am unable to visit an Xfinity Store or call customer service during normal business hours. I have my valid Permanent Residence Card and my official signed lease agreement ready to submit as proof of residency.
Could a corporate digital care agent please open a Serviceability Ticket for my address and send me a secure link so I can upload my documents?
Thank you.
XfinityJeff
Official Employee
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1.1K Messages
1 hour ago
Good morning @user_sthvhl, and thanks for reaching out to us on the Xfinity forums, I hope this message finds you well. I am sorry to hear about the issues you are having getting services established at your new home, but you have come to the right place for assistance. Could you please send our team a direct message with your full name and full address?
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "Start new conversation" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
You can see how to send us a direct message here, https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
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