1 Message
New replacement remote
I chatted with someone on Oct 6th and 13th and still do not a have a new remote. It was supposed to be shipped to my house in 3-5 days.They signed me up for services I did not ask for but still no remote. I cannot seem to make an appointment online to go into the store either.
XfinityArmand
Official Employee
•
2.1K Messages
2 years ago
Hi there @user_3739x9! Thanks so much for taking the time to reach out to Xfinity Support here on our Community Forum. We are so glad to hear from you and happy to address your service concerns in any way that we can. No worries! You have reached out to the right team to get this taken care of. Please feel free to shoot us a private message so that we can get started.
To send a "direct message" / "private message" message to Xfinity Support:
• Click "Sign In" if necessary
• Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
• - As you are typing a drop-down list appears. Select "Xfinity Support" from that list
• - An "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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