Visitor
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1 Message
New remote
Since August 30, I've been communicating with Xfinity via mobile chat with REAL agents in order to obtain a new remote. Since then, I've gotten in touch with them once again because I haven't received the control within the time frame they stated. I was informed that there was a “technical glitch” and that the control will be sent by priority mail, but unfortunately, that didn't happen. So how can I obtain a new control?
XfinityJustinM
Official Employee
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1.1K Messages
11 hours ago
Thank you for making us aware of this issue, @user_7yiwyd. Our team can look further into the delayed shipping and help get the X1 remote over to you. We'll need to gather some additional details via our secure direct message channel to locate your account. Please send our team a direct message with your full name and service address.
How to Send Us a Direct Message:
1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon.
3. Click the "Start new conversation" (pencil and paper) icon.
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. A "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.
How to: Direct messaging within the forum | Xfinity Community Forum
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EG
Expert
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121.3K Messages
3 hours ago
The concern is not "Home Security Devices And Equipment" help related........... Topic moved here to the proper help section.
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