New Poster
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2 Messages
New Post to discuss promotion problems -- need direct messaging help!
Trying a new post to have access to direct messaging. My problem started over a year ago when on online agent supposedly gave me a promotional price. Turns on that the new package didn't include what she promised. I spent a couple of months trying to fix it, but was told that the agent removed my "grandfathered" package price and there was no way to "undo" it. I gave up until now. Hoping that somebody in the forum's direct messaging office might be able to help. Thanks in advance.
EG
Expert
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106.6K Messages
11 days ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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EG
Expert
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106.6K Messages
11 days ago
Be advised that sending an unrequested direct message to the support team is a violation of their forum guidelines.
Please see this post about direct messaging the support team;
https://forums.xfinity.com/conversations/getting-started/direct-message/6445fb0eb9339b2013e8ff9c?commentId=6446bf50b9339b2013e93478
(edited)
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XfinityAdrienne
Official Employee
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830 Messages
11 days ago
Hey there, daveflyer! Thank you so much for taking the time to reach out to us here on the Xfinity Forums. I am sorry to hear about the experience with the new promotions, and the services available within the new plans. We can certainly take a look into your account with you and discuss all our options. Can you please send us a DM to get started?
Please send us a direct message with your full name, business name, full address, and phone number.
• Click "Sign In" if necessary
• Click the "
Direct Message icon”
(upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the To line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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