Thanks, @user_7937f9, for reaching out on our Xfinity Community forums!
We'd be glad to help get a better understanding of what's happening with your new phones.
Just to confirm, are you referring to Xfinity Mobile service? If so, and without providing any personal information yet, could you let us know whether the transfer and activation process completed successfully, and if you're unable to make or receive calls on all devices or just one?
Are you able to send or receive text messages or use mobile data, and are you seeing any error messages when attempting to place a call?
Any additional details you can provide will help us better assist with troubleshooting the issue.
XfinityCliff
Official Employee
•
452 Messages
1 hour ago
Thanks, @user_7937f9, for reaching out on our Xfinity Community forums!
We'd be glad to help get a better understanding of what's happening with your new phones.
Just to confirm, are you referring to Xfinity Mobile service? If so, and without providing any personal information yet, could you let us know whether the transfer and activation process completed successfully, and if you're unable to make or receive calls on all devices or just one?
Are you able to send or receive text messages or use mobile data, and are you seeing any error messages when attempting to place a call?
Any additional details you can provide will help us better assist with troubleshooting the issue.
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