Hello, @user_lbx0ur. I would be more than happy to review your account to see what we need to do so get your phone activated. Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section.
You would need to be signed in to Xfinity Forums, and need to create a first post for the icon to appear. I also wanted to help get the proper expectations set up that you would want to wait to be instructed by a Xfinity employee before sending a direct message, as that is again the community guidelines.
Please let me know if you have any other questions.
(edited)
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
XfinityRaul
Official Employee
•
2K Messages
1 month ago
Hello, @user_lbx0ur. I would be more than happy to review your account to see what we need to do so get your phone activated. Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section.
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