Visitor
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1 Message
New order is messed up
I just changed my rate from 200 to 300 and added a $22 package. Bill should be $102 but days $143. Also, not able to set up Netflix they you or anything else
Visitor
•
1 Message
I just changed my rate from 200 to 300 and added a $22 package. Bill should be $102 but days $143. Also, not able to set up Netflix they you or anything else
XfinityAirelle
Official Employee
•
3.6K Messages
2 hours ago
We'd be happy to help you get this sorted out! We understand why you're concerned, especially when you were expecting your new monthly bill to be $102, but you're seeing $143 instead. On top of that, you're unable to activate Netflix or the other services included in your new package.
Sometimes changes to your services can result in prorated charges or adjustments on the first bill, but we don't want to assume that's what's happening without reviewing the details. We'd want to make sure your new package, pricing, and included subscriptions are all correct.
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