DC

Monday, March 31st, 2025 1:26 PM

New modem is loud and hot.

I was able to get a free modem upgrade through xfinity and the new modem they sent me is very loud all the time and runs hot.

My original modem never had either of those problems.

Official Employee

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1.2K Messages

4 days ago

Hi there, @d.cody! Thanks for reaching out to us here on the Community Forum! Sorry to hear your device is not working as expected! The quickest way to get a new device would be by taking the current one and the power code to a local XFINITY store for an exchange. You can find local stores and hours here : https://www.xfinity.com/local/store-offers We can also ship one out with a return label if you prefer. Let us know how you want to proceed! 

(edited)

2 Messages

@XfinityFrank​ I'll stop at the nearest Xfinity store tomorrow and see if they can exchange it for me.

Thanks!

Official Employee

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2.4K Messages

Wonderful @d.cody! Do you have a planned day to head over there? I would like to follow up with you to make sure the replacement is working properly. 

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