Hi @user_ulrf4c, sounds like you're ready to get up and running with new equipment. Equipment usually arrives within 3-5 business days. You should have received an email with the tracking number for the order, have there been any updates on the shipment details?
We can check to see if the order was shipped and provide you with the tracking number to review the details if that is available. We'll need to gather some additional information, @user_ulrf4c . If you could please send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a "Direct Message" to Xfinity Support: Click "Sign In" if necessary Click the "Direct Messaging" icon Click the "New message" (pencil and paper) icon The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there - As you are typing a drop-down list appears. Select "Xfinity Support" from that list - An "Xfinity Support" graphic replaces the "To:" line Type your message in the text area near the bottom of the window Press Enter to send it.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
XfinityJustinM
Official Employee
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691 Messages
8 hours ago
Hi @user_ulrf4c, sounds like you're ready to get up and running with new equipment. Equipment usually arrives within 3-5 business days. You should have received an email with the tracking number for the order, have there been any updates on the shipment details?
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