New line replacing old line

Hi is there a number to call directly about replacing an old cable in? I have a walkway with some flat rocks and need to know if I need to take them up before they come out to lay the new line to cross over to the house and box.

Thanks

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XfinityPeterH

Official Employee

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2.8K Messages

3 hours ago

Seth_76 Great question. The team in the field will come out and inspect the area to determine the best resolution. I can honestly say in my over 10 years working with Comcast that I have never seen a request for the customer to do any labor in a line replacement.

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Seth_76

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13 Messages

1 hour ago

I am on the schedule for them to come out soon so there is nothing to schedule.

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XfinityKei

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2.5K Messages

I'm glad to hear you're already on the scheduled. @Seth_76 Our team can also follow up with you to see how things go. Do you know the date or timeframe the work is scheduled to start?

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1 hour ago

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Seth_76

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13 Messages

1 hour ago

No. It says I am on the schedule but not date.

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XfinityKei

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2.5K Messages

@Seth_76 Can we check back with you in a week?

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1 hour ago

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Seth_76

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13 Messages

1 hour ago

Sure. Is there a way to find out what date they might come out?

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XfinityKei

Official Employee

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2.5K Messages

@Seth_76 Line works can typically take up to fourteen business days before the techs come out. Meet us in a direct message by following the steps above, and we can check your account for additional details and a timeframe for you.

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1 hour ago

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Customer Service

Seth_76

New line replacing old line

XfinityPeterH

Seth_76

XfinityKei

Seth_76

XfinityKei

Seth_76

XfinityKei

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