New line replacing old line

Thanks! I wasn't sure if they would move the flat rocks as it is for a pathway between my home and the neighbors. They are not huge rocks, just flat rocks for walking and maybe they can go under them or move them. Would be nice if there is a number to call for confirmation but will see. I don't know but thanks for the response. 

@Seth_76 My apologies as we do not have a direct number for the technicians, but our team can help set up that tech to come out for that line. I would recommend moving any obstacles, including your flat rocks, to facilitate the technician's work.
Can you please direct message me your first and last name along with your full service address so I can assist you further?
To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "Start new conversation" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

I'm glad to hear you're already on the scheduled. @Seth_76 Our team can also follow up with you to see how things go. Do you know the date or timeframe the work is scheduled to start?

@Seth_76  Can we check back with you in a week?

@Seth_76  Line works can typically take up to fourteen business days before the techs come out. Meet us in a direct message by following the steps above, and we can check your account for additional details and a timeframe for you.