New install. New problems

I just had a technician come out the other day and run new fiber to my house. (Fresh installation completely) everything was going good but now I have a blinking orange light on my modem. All troubleshooting says to check all cables for correct fitment, including coax cable. I only have a fiber cable ran to my modem and a power cable ran from outside. No coax cable at all. Do I need to install a coax cable or is this a new installation technique that doesn't require a coax cable and just fiber only?

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XfinityBillie

Official Employee

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3.3K Messages

1 month ago

user_z96lld Thank you for taking the time to reach out to us here on our Xfinity Forums. I'm sorry to hear that you are having service issues with your internet. I'd like to get a look at your account to better assist you. Please send us a DM to Xfinity Support with your full name and address to get started.

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user_s34ezf

Visitor

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2 Messages

Cannot lock-in my password on my new tv

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1 month ago

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user_s34ezf

Visitor

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2 Messages

I need a new password obviously this one don’t work

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1 month ago

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XfinityMartyR

Official Employee

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2.1K Messages

user_s34ezf We appreciate you reaching out to us over our Community Forums. We would be more than happy to help get you pointed in the right direction.

To change your Xfinity WiFi password please follow the steps outlined here: View and change your WiFi network name and password in the Xfinity app

To change your Xfinity User ID password please follow the steps outlined here: Reset your Xfinity ID password

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1 month ago

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user_cnqk71

Visitor

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1 Message

21 days ago

Today Jorge was at my house to install new system because I moved. 4 TVs only one works????

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XfinityJustinM

Official Employee

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67 Messages

Hi @user_cnqk71 ,
I know how chaotic of a time moving can be, and I definitely want to make sure you are able to settle in to your new home comfortably. Can you share with me what you are seeing on the television screens connected to the boxes that are not working?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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21 days ago

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Customer Service

user_z96lld

New install. New problems

XfinityBillie

user_s34ezf

user_s34ezf

XfinityMartyR

user_cnqk71

XfinityJustinM

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