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user_87a42e
1st Topic

Visitor

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1 Message

Tuesday, May 23rd, 2023 10:28 PM

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New Equipment order status

Hello, I clicked the button to upgrade my TV DVR box a while ago and it said it would be shipped in 3 to 5 days.  

It's been a week and the order confirmation just says" in progress". ( Still not shipped) 

How can I get confirmation on whether the order went through successfully and when it will be shipped? Thank you.

Order # aa7b352d-150523032540466

Question

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Updated 

1 year ago

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Accepted Solution

CCEthan

Official Employee

 • 

1.4K Messages

1 year ago

@user_87a42e Hi! Thanks for letting us know about the upgrade request. We can check the account for any existing shipment and manually process a shipment to ensure it goes out. Please direct message your name and address. 

 

Make sure you are signed in to forums

1. In the top right corner, you'll see a little chat icon(direct message) near the bell icon.

2. Click the "New message" (pencil and paper) icon

3. In the 'To' line, type "Xfinity Support" there. A drop-down list appears. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line)

4. Type your message in the text area near the bottom of the window

5. Press Enter to send it. An official employee, such as myself or whoever is first available, will respond. Thanks!

 

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adirk

Visitor

 • 

2 Messages

1 year ago

I have this same issue, only my order was initially turned in 3 weeks ago and still says it will ship in 3-5 days.

0

user_86de4d

Visitor

 • 

1 Message

1 year ago

Same issue it’s been over a week confirmation received but can’t track as no notice of shipment was sent.  Need some help

1

0

CCElizabeth

Problem Solver

 • 

908 Messages

@user_86de4d

 

Hi there. We can help with your tracking information. 

 

Please send a direct message with your first and last name, as well as complete service address to "Xfinity Support". To do so, click on the chat icon located at the top right of this forums page.

 

  1. Click "Sign In" if necessary
  2. Click the "Direct Messaging" icon (upper right corner of this page)
  3. Click the "New message" (pencil and paper) icon
  4. Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list
  5. Type your message in the text area near the bottom of the window
  6. Press Enter to send your message

I no longer work for Comcast.

1 year ago

0

kmarvinkarma

Visitor

 • 

1 Message

1 year ago

Same here.  ordered 3 weeks ago.

1

0

XfinityRaf

Official Employee

 • 

587 Messages

Good afternoon. Please send us a direct message with your full name and full service address so we can assist with your order. 

 

To send a "Direct Message" ("Private") message:

Click "Sign In" if necessary

  • Click the "Direct Message chat" icon
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

Scaddy85

1 Message

1 year ago

Similar issue here. I have photo confirmation of my package being delivered but it’s no longer in my complex’s package room and they don’t have it. How can I get my equipment or new equipment?

1

0

CCDanielB

Official Employee

 • 

252 Messages

Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.To send a "Direct Message" ("Private") message:
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

user_zgvn6d

1 Message

1 year ago

New equipment order status [Edited: "Language"].  There is nothing on the Xfinity website to check order status.  How can you run a billion dollar company like that?  I don't even see the current order, only an old order from 2021 that says in process, but that order  was completed years ago.  Absolutely terrible system!.

(edited)

1

XfinityThomasA

Official Employee

 • 

1.7K Messages

Our Digital Care Team can help review your order, @user_87a42e. After placing an order to replace the equipment you'll receive the email confirmation for the order, followed by another email that will have the tracking number when it ships. Let's take a closer look together. Please send a direct chat message with your full name and complete service address to “Xfinity Support”? To do so, click on the chat icon at the top right of this forum's page.
 
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

user_hrmk3r

2 Messages

1 year ago

I am having the same issue with an order from a week ago

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