New Equipment order status
Hello, I clicked the button to upgrade my TV DVR box a while ago and it said it would be shipped in 3 to 5 days.
It's been a week and the order confirmation just says" in progress". ( Still not shipped)
How can I get confirmation on whether the order went through successfully and when it will be shipped? Thank you.
Order # aa7b352d-150523032540466
7 days ago
@user_87a42e Hi! Thanks for letting us know about the upgrade request. We can check the account for any existing shipment and manually process a shipment to ensure it goes out. Please direct message your name and address.
Make sure you are signed in to forums
1. In the top right corner, you'll see a little chat icon(direct message) near the bell icon.
2. Click the "New message" (pencil and paper) icon
3. In the 'To' line, type "Xfinity Support" there. A drop-down list appears. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line)
4. Type your message in the text area near the bottom of the window
5. Press Enter to send it. An official employee, such as myself or whoever is first available, will respond. Thanks!
7 days ago
I have this same issue, only my order was initially turned in 3 weeks ago and still says it will ship in 3-5 days.
5 days ago
Same issue it’s been over a week confirmation received but can’t track as no notice of shipment was sent. Need some help