New devices

Hi, I’ve been a long time customer and am curious if free upgrades on gateways are a thing. I currently have the XB7 gateway and have for over three years. I’m looking for something that can still maintain my 1gbps speed plan, but extend the range of my WiFi significantly.

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XfinityJorge

Official Employee

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2.5K Messages

3 days ago

user_5dtmh1 Hello! Thank you so much for using our Forums and for taking the time out of your day to contact our Xfinity Support Team. I see that you have some questions regarding your equipment and I am here to make sure you have our latest technology. In order to get started can you please send our team a DM with your full name and service address? Please also note that sending unsolicited private messages to myself or any other user is a direct violation of our forum guidelines you must first create a post and then be invited to DM by one of our Comcast verified employees.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

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user_5dtmh1

Visitor

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2 Messages

@XfinityJorge

okay, I did. How long roughly until I hear back?

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3 days ago

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user_5dtmh1

New devices

XfinityJorge

user_5dtmh1

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