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user_1iu2tc
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Monday, November 4th, 2024 9:53 PM

New Customer, Order Pending

I’m a new customer and was wondering how long my order will remain “pending”. I’m planning on picking up my new wifi equipment from the Xfinity store. 

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19 days ago

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EG

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107.1K Messages

19 days ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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XfinityAirelle

Official Employee

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2.1K Messages

19 days ago

Hi there, user_1iu2tc

 

Thanks for taking the time to reach out to us today. Our awesome team will be happy to help. 

 

Once you activate your service the order will be completed! 😀

 

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user_1iu2tc

3 Messages

@XfinityAirelle​ 

Hi! Thanks for the help. How do I activate my service?

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19 days ago

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XfinityAirelle

Official Employee

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2.1K Messages

 

user_1iu2tc That's a great question! Once you get your equipment, you will need to download our awesome Xfinity app to start the activation process. 
 
You can find our formal activation instructions here: https://www.xfinity.com/support/articles/activate-xfi-gateway-app

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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19 days ago

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user_1iu2tc

3 Messages

Okay sounds good. Am I free to go into the Xfinity store to pick up my equipment?

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19 days ago

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XfinityAirelle

Official Employee

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2.1K Messages

 

user_1iu2tc We would love tp take a look at your account to make sure everything is good to go! Can you initiate a direct message and start with your full name and address? To start a direct message, you must be signed in. Please click the "Direct Messaging" icon in the top right of the page next to the bell, and send your message to "Xfinity Support". Talk to you there! 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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19 days ago

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