New construction

Hello @user_p0wdqm and thanks for reaching out on our Xfinity Community forums! 

I can certainly understand how frustrating it can be to be waiting for service installation in a new home, especially when you're eager to get connected.

For new construction homes, installations can sometimes take longer than expected if additional work is required outside the home. In some cases, crews may need to complete street-side infrastructure work, extend existing facilities, or finish other construction-related tasks before service can be activated. This is especially common in newer neighborhoods or larger developments where multiple homes are being built at the same time.

We'd be happy to take a closer look at your specific situation. Please send us a Direct Message* with your full name and service address, and we'll review the status of the installation and any outstanding work that may be needed. We'll do our best to provide the most up-to-date information available and help guide you through the next steps.

How to Send Us a Direct Message*:
(*Note: Never send a direct message to us unless requested by us.)

1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon or visit Xfinity Direct Messaging.
3. Click the "New message" (pencil and paper) icon.
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. An "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.

For an example of how to send us a Direct Message, check out this link.

https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514