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Tnvols95
1st Topic

2 Messages

Friday, February 23rd, 2024 10:31 PM

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New Construction

Been working for multiple months to get infrastructure and service activated for my new construction. A few weeks ago, crew came and installed supporting infrastructure (i

e. tap and pedestals) on my property in support of next steps toward final line to house and service activation. Since their work, I have heard nothing nor have I been contacted regarding next steps or scheduling of such. Need someone to assist me or advise regarding what I need to do next.  Thank you in advance!

Question

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Updated 

11 months ago

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Accepted Solution

XfinityMarcus

Official Employee

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1.4K Messages

1 year ago

@Tnvols95, thank you for taking the time to reach out using the Xfinity Support forums. We would be happy to assist you with the status of your impending service. If service has been added to your new location, then we would just need to create an account and begin new service at that address. I will reach out to you using the direct message you sent previously for more details. 

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user_n15swj

1 Message

@XfinityMarcus​ I have a service order for this Saturday (6/1/2024) to install service at our property.  I was not able to find a telephone number or email regarding this installation so I put this information into the notes section of the service request "This is for service to a work trailer that will be on the property while the house is being built." We are owner builders and have to have internet access at the site.  Can you confirm that the technician will be able to do this during the service appointment?  The neighbors next to us are currently using Xfinity. 

11 months ago

0

XfinityAntoine

Official Employee

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1.4K Messages

Thanks for reaching out, user_n15swj! I'd be more than happy to take a look for you. In order to get started can you, please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.

 

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11 months ago

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