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cheg1249
1st Topic

4 Messages

Monday, October 16th, 2023 2:02 PM

Closed

New Construction

Hi,

I work at a Construction firm, we demoed and rebuilt a house, and I'm being told by my company that we need to set up for Xfinity to come install new underground cables as it was a demo and rebuild. When I call Xfinity, the reps on the phone tell me that the new construction is ready for service, when I ask them when the underground cables got installed they don't give me an answer and just reiterate that the address is ready for service and that a technician will install the cable when they come for the initial set-up for services.

Is there anyway to check and make sure that underground cables are actually set up?

I was told by people on the site that they saw Xfinity people flagging a few weeks ago, but never saw them again.

Thanks

Question

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Updated 

2 years ago

36

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XfinityPeterH

Official Employee

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1.8K Messages

2 years ago

Hello @cheg1249, and thanks for your post. Typically, what has to happen first is to set up a service, and then we send a tech out for installation. Once the tech is out, they will be able to assess the correct resolution and move forward with any work that might need to be done. 

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cheg1249

4 Messages

@XfinityPeterH​ Thanks Peter, are you able to look up and see if service is set up if I give you the address and owner's name? The owner previously owned this property and had Xfinity service before demoing the old house and having us build the new one. 

2 years ago

0

XfinityPeterH

Official Employee

 • 

1.8K Messages

Due to the security and protection of the account, we can only provide details about a service address if you are fully verified and authorized on said account. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

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