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user_41d481
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1st Like

Visitor

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1 Message

Wednesday, May 17th, 2023 2:12 PM

Closed

New Construction

I have a new home and am trying to get xfinity to come set up internet service. I was told several weeks ago that someone would have to determine if I could get service. It was determined that I could but estimated time for setup was 60-90 days. I called back later and it was updated to an eta of 90 days exactly, which tells me they are pushing it out as far as they can. It is evident that "construction" is their own wild wild west of xfinity...as no one seems to have any way to contact or request information from that team. This is a horrible way to establish customer confidence.

My next door neighbor has xfinity internet and the pole that provides them service is 205 feet from my house. Is there anyway we can run a temporary line on the ground while construction figures out how to bury the cable? I have to have internet for my job and my hotspots are running dry, I do not want to use Windstream but if it takes situation takes months to get this figured out I will be forced to get internet elsewhere. Please advise.  

Question

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Updated 

2 years ago

 • Edited

3.7K

3

XfinityChristy

Official Employee

 • 

2K Messages

2 years ago

@user_41d481 Thank you for reaching out here on our Xfinity Forums. I would be happy to review the ticket in our system regarding the work that needs to be done to connect your new home to our network and the status of the permits and processes that it requires. To get started, please send our team a direct message with your full name, full address, and any ticket numbers you may have for your records. 

 

To send a "Direct Message" message:

  • Click "Sign In" if necessary
  • Click the "Direct Messaging" icon at the top of the page (looks like a text bubble)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it

0

0

user_7a5c13

1 Message

2 years ago

I have a similar situation and cannot find the direct messaging icon.  It is apparently next to the bell at the top right but I don't have it.  How can I send a direct message with my question to the support team?

3

0

XfinityBenjaminM

Official Employee

 • 

2K Messages

@user_7a5c13 We are sorry to hear that you're having some difficulty sending us a Direct Message. These are the instructions we provide to help our customers with this process:

 

Click "Sign In" if necessary
 • Click the "Direct Message" icon (upper right corner of this page)
 • Click the "New message" (pencil and paper) icon
 • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
 • Type your message in the text area near the bottom of the window
 • Press Enter to send your message

 

We look forward to hearing from you.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

nickjennings1

1 Message

I too have this question, yet there is no "Direct Message" icon in the upper right corner.  The only icons I have are the bell icon for notifications and the circle with my initial for my account.  

2 years ago

0

Again

Expert

 • 

31.4K Messages

@nickjennings1​ 

Direct messaging isn't allowed until an official employee asks you to do so; it's against the Forum Guidelines and the Acceptable Use Policy to send anyone an unrequested DM/PM.  Also note, if you do send one without being asked to do so, it could possibly be ignored.
 

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick

2 years ago

0

user_up3f4k

3 Messages

2 years ago

I'm in the process of building a new house within the next 6 months. I need to run conduits for power and internet and was wondering if someone can come out to tell me where we can get service from on the main highway.

1

0

XfinityArmand

Official Employee

 • 

2.1K Messages

Hi there @user_up3f4k!  Thanks so much for taking the time to reach out to Xfinity Support.  We are glad to hear from you and happy to help in any way that we can.  Please feel free to create your own post detailing your issue so that we can assist in getting things squared away for you!  Thanks! 😉

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

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