mbrown4's profile

New Poster

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1 Message

Sun, Dec 13, 2020 2:00 PM

New construction

I haven't heard back in some time from the construction department regarding connecting my house to internet. How can I contact construction department directly?

Responses

Official Employee

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839 Messages

6 m ago

There's no direct way to contact construction, if you have a ticket number or your address, I can look into the past inquiry for you to check on the status. 

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Visitor

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1 Message

Good Evening @ComcastJonathan

I am hoping you can help me out. I initially contacted Xfinity on May 12 to get service installed at my newly constructed home. I have a reference number and i have been assigned a customer service rep but I can not get anyone to respond or give me a timeline on construction. My neighbors each have Comcast service and from what I understand the site survey was completed on June 4th. Beyond that I have received no info or timelines. Can you please help us out. We move in next week and my wife works from home and needs internet service. 

thank you

Official Employee

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105 Messages

Hello @user_58d511 and thank you for reaching out to us about your construction. If you would be so kind as to submit a new thread with these details we will be happy to help you and make sure to provide you with the best resolution. This is to help out with tracking, thank you for your understanding. 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Solution.tick

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