Visitor
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1 Message
New Construction Tap with guest house and existing tap 400’ away
Speaking to a real person that is competent within the xfinity organization has gotten to be a waste of time. I only wish I had another option. Who does a person talk to that can actually get something done right.
I don’t need a tech to come fix my existing service. I need them to come attached a new tap on the property closer to the new home that has been built since July 2022.
I do t need to go around the same circle that I’ve been through at least 6 times in 9 months and still no help. Hopefully this forum can help me or I’m done with Comcast.
CCKyla
Problem Solver
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411 Messages
2 years ago
Hello! We can help you with this more privately. Can you please send a direct message addressed to 'Xfinity Support' with your first & last name and address? It will be tied to this post so we will know what it's in regards to.
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BruceW
Gold Problem Solver
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26.5K Messages
2 years ago
To send the requested information in a private message ("DM") to Xfinity Support from any forums.xfinity.com page:
• Click "Sign In" if that prompt is visible
• Click the "Direct Messaging" icon
above or https://forums.xfinity.com/direct-messaging
• On the DM page click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person" but don't do that. It won't work.
Instead, type Xfinity Support there. As you are typing a drop-down list appears.
• Select "Xfinity Support" from the list. An "Xfinity Support" graphic replaces the "To:" line.
• Type your message in the text area near the bottom of the window
• Press Enter or tap the > icon to send it
See https://forums.xfinity.com/conversations/email/cant-create-a-new-email-address/605e52b726aa974d63032d02?commentId=606107ea738c7f46a02b830e for an example.
If a circle-slash appears when you try to select the "pencil and paper" icon it means that your DMs are disabled. You'll need to go to your Profile Settings, clear the "Opt Out from Direct Messaging" checkbox, and click Save.
(edited)
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