New construction service install

I am building a house in Washington. I've contacted customer service a number of times regarding the need to have cable and internet routed to my house. I've answered dozens of questions to countless reps, Each time having to call the customer service number- go through all the questions again to get no where. Is there not a better way? Me calling/emailing into a black hole of nothingness. PSE (Electrical service) has already installed the power cables to go back to our home. In that trench we'd like to have the cable ran as well. I buried a 2 inch conduit for you to use.

Looking for any advice to move this forward.

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EG

Expert

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117.1K Messages

7 months ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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XfinityJorge

Official Employee

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2.9K Messages

7 months ago

user_appvx0 Hi there! Thank you so much for using our Forums and for taking the time out of your week to write us. Our team is here happy for the opportunity to review the address with you to make sure we get you all set up. In order to get started can you send us a DM with your complete address and full name?
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

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Customer Service

user_appvx0

New construction service install

EG

XfinityJorge

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