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Visitor

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4 Messages

Wed, Dec 8, 2021 4:48 PM

Closed

New Construction Nightmare

I have been trying for months to get Xfinity installed at our new home that is under construction.  The house is almost finished and we cannot get internet/cable.  We have had multiple tickets (that have all been canceled for some reason) and technicians come out, but to no avail.  The technician is unable to install underground wiring.  I would prefer to use Xfinity but will need to switch to another company if necessary. 

Official Employee

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753 Messages

1 year ago

Hi there @user_cc4363!  Congratulations on your new home!  Thanks so much for taking the time to reach out to Xfinity here on our Community Forum.  We are so glad to hear from you and want to assist in any way that we can.  No worries!  You have reached out to the right team, can we are going to get things taken care of for you.  I just wanted to respond to you here before I respond to the private message you sent.  We will be responding to you there shortly.  

Visitor

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4 Messages

@XfinityArmand

Thank you! 

Visitor

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4 Messages

1 year ago

It seems as if you must post a message on the main forum.  Then a chat box via a chat icon in the upper right corner becomes available.  You can then send a message directly to resolve the issue.  

Visitor

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4 Messages

1 year ago

Thankfully, we were able to have someone come out who could install underground wiring.  Unfortunately, there are not enough connectors on the main road to allow for new homes.  We are unable to use Xfinity at this time because of it though I appreciate that we were able to get some answers.

Official Employee

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443 Messages

Thank you so much for the update @user_cc4363! Hopefully, we will expand a little more to add to the line on the main road in the future. Until then we appreciate all of your patience and time while working on getting to this point.

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