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user_41941b
1st Topic

Visitor

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2 Messages

Tuesday, May 3rd, 2022 1:45 PM

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New Construction Home needing service

I'm moving into my new house today and have been having trouble getting service setup due to needing construction. I'm not sure what else needs to be done my home is complete. They created a ticket for me and told me construction will be complete by 5/13. We need internet in order to work from home. My ticket# is HS2859643. Any help would be appreciated!

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4 years ago

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XfinityRaul

Official Employee

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2.8K Messages

4 years ago

Hello, @user_41941b. I'd like to congratulate you on your new home. I also appreciate you making us aware you have moved in and are in need of your internet service to work from home. I'd be more than happy to review the status of this ticket, but I'll need to authenticate the account first.

 

May I please have your first and last name including your full service address?

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user_41941b

Visitor

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2 Messages

@XfinityRaul​  

edited: removed personal information

(edited)

4 years ago

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user_9cad62

Visitor

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1 Message

4 years ago

My daughter is having the same problem. They are trying to switch the account to New construction site. 
they were told that they needed to set up a new account. 

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user_61df71

Visitor

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1 Message

4 years ago

im needing the same thing. installation at a new home. Is there a phone # to call?

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XfinityJanelle

Official Employee

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2.2K Messages

@user_61df71 Thank you for reaching out on the Xfinity Community Forums. I am happy to assist you with your installation. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.

 

To send a "Direct Message" ("Private") message:
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

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4 years ago

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