Visitor
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1 Message
New construction home connection
I am having a new house constructed and I want to have it connected to the Xfinity network. I have called the 1800XFINITY phone number multiple times and have been told tickets have been created for me, I should expect a call back, etc and nothing has come of it for two weeks.
I need to have someone come out to the house and conduct a serviceability assessment and install the cable to the building.
XfinityJeff
Official Employee
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1.1K Messages
2 hours ago
Good morning @user_v3gpdn, and thank you for posting your issue to the Xfinity forums, I hope this message finds you well. Congratulations on the new home, that is very exciting, and you have come to the right place for assistance. Could you please send our team a direct message with your full name and full address?
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "Start new conversation" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
You can see how to send us a direct message here, https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
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