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user_01f1fb
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Tuesday, April 26th, 2022 8:39 PM

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New construction address not found

Hi! I am trying to get internet at two new construction houses. I have called twice and went into the store and no one seems to know what to do, but after a quick search it seems this is a common issue. I know there is service available on the street because we had to move the line to build the houses and our neighbors address comes up. I have checked with our local codes department and they confirmed today that USPS has the address in their database. We will be moving soon. Please help!

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4 years ago

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CCJay

Official Employee

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618 Messages

4 years ago

Hi there, @user_01f1fb. Thanks for visiting our forum and bringing us along with you to your new home. Let's meet in DM and work to have your address added to our systems so we can get you started ASAP. 

 

To send a direct message [private message]:

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  •    - As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
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user_68ee3d

Visitor

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6 Messages

4 years ago

We will be moving into a new construction home in the Comcast/Xfinity service area the end of May or first part of June. I have noticed the address is not found on your online Moving page and that some individuals have had difficulty getting new addresses registered. Is this something we should initiate now, so as the actual move gets closer we can handle it online?

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XfinityAirelle

Official Employee

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3.3K Messages

Hi there! Our awesome digital care team would be happy to assist you. Can you initiate a chat and start with your full name and address? To start a chat, you must be signed in. Please click the chat icon in the top right of the page next to the bell, and send your message to "Xfinity Support". Talk to you there!

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4 years ago

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