Visitor
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6 Messages
New Constructed Home Install
My Wife and I just purchased a new home and have been there for about a month now. About a month and a half ago I started the process with Comcast in getting my residence established in the system. I've had two everyday techs come to the house and leave only to tell me that Construction needs to come out and run a line, one of them actually CANCELED my install which probably set me back even more. I have not heard anything on this, how long it will be? When will they come out? nothing. Its been like I've been left out in the cold like a bad prom date..I'm FUN!!
When will construction get out to my home to run the new line to my home? I have a ticket number and just want an idea of WHEN it will happen. My kids think I'm full of it because techs keep showing up and nothing getting done. Do i need to call a competitor?
XfinityArmand
Official Employee
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2.2K Messages
4 years ago
Hello there @user_1ca305! Thanks so much for taking the time to reach out to Xfinity here on our Community Forum. Congratulations on your new home! We are so glad that you have considered Xfinity as your service provider. Establishing new service in a home that has never had out service installed, can take some time to complete. No worries though! You have reached out to the right team, can we are going to get you squared away. Can you please send us a private message with your full name, complete service address (city, state and zip code included) along with any reference/ticket numbers you have. That way we can continue to keep the ball rolling for you.
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Again
Expert
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31.9K Messages
4 years ago
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user_1ca305
Visitor
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6 Messages
4 years ago
Tried Contacting ComcastArmand and no response for 2.5 hours. Tried what Again mentioned and no response for 5 minutes now. Some online support
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