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user_1ca305
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Visitor

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6 Messages

Thursday, July 22nd, 2021 12:16 PM

Closed

New Constructed Home Install

My Wife and I just purchased a new home and have been there for about a month now. About a month and a half ago I started the process with Comcast in getting my residence established in the system. I've had two everyday techs come to the house and leave only to tell me that Construction needs to come out and run a line, one of them actually CANCELED my install which probably set me back even more. I have not heard anything on this, how long it will be? When will they come out? nothing. Its been like I've been left out in the cold like a bad prom date..I'm FUN!!

When will construction get out to my home to run the new line to my home? I have a ticket number and just want an idea of WHEN it will happen. My kids think I'm full of it because techs keep showing up and nothing getting done. Do i need to call a competitor?

Question

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Updated 

4 years ago

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XfinityArmand

Official Employee

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2.2K Messages

4 years ago

Hello there @user_1ca305!  Thanks so much for taking the time to reach out to Xfinity here on our Community Forum.  Congratulations on your new home!  We are so glad that you have considered Xfinity as your service provider.  Establishing new service in a home that has never had out service installed, can take some time to complete.  No worries though!  You have reached out to the right team, can we are going to get you squared away.  Can you please send us a private message with your full name, complete service address (city, state and zip code included) along with any reference/ticket numbers you have.  That way we can continue to keep the ball rolling for you.  

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Again

Expert

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31.9K Messages

4 years ago

To send a peer-to-peer chat [private message]:
  •    Click "Sign In" if necessary
  •    Click the "Peer to peer chat" icon or https://forums.xfinity.com/peer-to-peer-chat
  •    Click the "New message" (pencil and paper) icon
  •    The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
  •    - As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
  •    - An "Xfinity Support" graphic replaces the "To:" line.
  •    Type your message in the text area near the bottom of the window
  •    Press Enter to send it
[Permission from and credit given to BruceW]

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user_1ca305

Visitor

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6 Messages

4 years ago

Tried Contacting ComcastArmand and no response for 2.5 hours. Tried what Again mentioned and no response for 5 minutes now. Some online support

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CCHeather

Problem Solver

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1.1K Messages

Thank you for reaching out to the Digital Care Team today and thank you for your patience while waiting to connect with a Specialist. I assure you; you have reached the right place. I am an expert in everything Xfinity and can assist you with any account or service questions you may have.

 

We are not an instant chat service, so there may be some delay in responses. We assist multiple customers at a time, in the order they come in. Please bare with me while I pull up the ticket information. -HE

I no longer work for Comcast.

4 years ago

user_1ca305

Visitor

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6 Messages

So XfinityHeather  4 days go by and still no help. What are y'all just a weekly response team? Monthly? I've never seen so much [Edited: "Language"] before and I work for a state government office..

So now my new problem is , is i have no clue [Edited: "Language"] is going on. I haven't heard anything, my appointments aren't showing. I'll go back to using Reddit i get more help there from Comcast than in their own [Edited: "Language"] forums!!!

(edited)

4 years ago

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XfinityArmand

Official Employee

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2.2K Messages

Hi there @user_1ca305!  We definitely want to assist with this in any way that we can.  it seems that there may be an element missing when reaching out in private messaging.  This is why we aren't picking it up on our end. Can you tell us if you are able to sign in with a username and password to send the message to us?   

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

4 years ago

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user_1ca305

Visitor

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6 Messages

Yes i am , I am signing in with my Xfinity Account information.

4 years ago

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CCJodie

Problem Solver

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1.3K Messages

@user_1ca305 So sorry about this! Did you search for Xfinity Support after clicking on the chat icon? 

I no longer work for Comcast.

4 years ago

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