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Visitor

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6 Messages

Thu, Jul 22, 2021 12:16 PM

New Constructed Home Install

My Wife and I just purchased a new home and have been there for about a month now. About a month and a half ago I started the process with Comcast in getting my residence established in the system. I've had two everyday techs come to the house and leave only to tell me that Construction needs to come out and run a line, one of them actually CANCELED my install which probably set me back even more. I have not heard anything on this, how long it will be? When will they come out? nothing. Its been like I've been left out in the cold like a bad prom date..I'm FUN!!

When will construction get out to my home to run the new line to my home? I have a ticket number and just want an idea of WHEN it will happen. My kids think I'm full of it because techs keep showing up and nothing getting done. Do i need to call a competitor?

Responses

Official Employee

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74 Messages

10 d ago

Hello there @user_1ca305!  Thanks so much for taking the time to reach out to Xfinity here on our Community Forum.  Congratulations on your new home!  We are so glad that you have considered Xfinity as your service provider.  Establishing new service in a home that has never had out service installed, can take some time to complete.  No worries though!  You have reached out to the right team, can we are going to get you squared away.  Can you please send us a private message with your full name, complete service address (city, state and zip code included) along with any reference/ticket numbers you have.  That way we can continue to keep the ball rolling for you.  

Again

Expert

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26.1K Messages

10 d ago

To send a peer-to-peer chat [private message]:
  •    Click "Sign In" if necessary
  •    Click the "Peer to peer chat" icon or https://forums.xfinity.com/peer-to-peer-chat
  •    Click the "New message" (pencil and paper) icon
  •    The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
  •    - As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
  •    - An "Xfinity Support" graphic replaces the "To:" line.
  •    Type your message in the text area near the bottom of the window
  •    Press Enter to send it
[Permission from and credit given to BruceW]

Visitor

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6 Messages

10 d ago

Tried Contacting ComcastArmand and no response for 2.5 hours. Tried what Again mentioned and no response for 5 minutes now. Some online support

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