Visitor

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2 Messages

Thursday, June 25th, 2026 6:29 PM

new cable service charge for running new wire

i recently completed a new build house in a very established neighborhood with customers on either side. 2 weeks ago xfinity told me the closest connection point was 540' away and it would cost $3300 just to get internet service to my house. i was shocked and asked if they could research that more as i know the neighbors have xfinity. Yesterday they sent someone else back out and they are saying i have to pay $4,500. anyone else have this issue, how could the price jump $1200 in 2 weeks that gives me no faith in any of the estimates? does this sound right

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Expert

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118.7K Messages

11 hours ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

Official Employee

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3.1K Messages

11 hours ago

 

user_bweklt Hi there! Thank you so much for using our Forums and for taking the time out of your day to write us. I understand that you need some help with getting your new home connected. We are here happy to work with you to help with this process.
To get started please send us a DM with your name and the address we will be working with? 

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon
Click the "Start new conversation" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

- As you are typing a drop-down list appears. Select "Xfinity Support" from that list

- An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it.

 

(edited)

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