Visitor
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2 Messages
new cable service charge for running new wire
i recently completed a new build house in a very established neighborhood with customers on either side. 2 weeks ago xfinity told me the closest connection point was 540' away and it would cost $3300 just to get internet service to my house. i was shocked and asked if they could research that more as i know the neighbors have xfinity. Yesterday they sent someone else back out and they are saying i have to pay $4,500. anyone else have this issue, how could the price jump $1200 in 2 weeks that gives me no faith in any of the estimates? does this sound right



EG
Expert
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118.7K Messages
11 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityJorge
Official Employee
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3.1K Messages
11 hours ago
To get started please send us a DM with your name and the address we will be working with?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "Start new conversation" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
(edited)
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