Visitor
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1 Message
new cable remote
Our remote isn't working the way it should. I've changed batteries with no success. I've also unpaired and paired again with no change. I think we need a new remote
Visitor
•
1 Message
Our remote isn't working the way it should. I've changed batteries with no success. I've also unpaired and paired again with no change. I think we need a new remote
XfinityJeniece
Official Employee
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3.7K Messages
2 hours ago
Hey there, @user_ta22se, thanks for reaching out through Xfinity Forums regarding your new cable remote. We would be happy to help you with troubleshooting. Are you getting an error message with the remote? What model is your remote?
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