Hi there, @user_iixu6g! Thanks for reaching out to us here on the Community Forum. Sorry to hear you're having trouble! The first thing I would recommend is resetting the power for the cable box by unplugging it for a few moments and plugging it back in to see if that allows you to go through the process. Let me know if that works.
XfinityFrank
Official Employee
•
1.4K Messages
2 days ago
Hi there, @user_iixu6g! Thanks for reaching out to us here on the Community Forum. Sorry to hear you're having trouble! The first thing I would recommend is resetting the power for the cable box by unplugging it for a few moments and plugging it back in to see if that allows you to go through the process. Let me know if that works.
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