Hey @user_27vqow. Thank you for visiting our official Xfinity Forums Community support page. We would be more than happy to assist in troubleshooting. If you can, please answer the following: What is the reason for setting up a new box? What model set-top box are you attempting to activate? Do you have other set-top boxes within the home that are working? By providing as much detail as possible, this will help us pinpoint the issue and troubleshoot further.
XfinityDemitrius
Official Employee
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2.8K Messages
2 hours ago
Hey @user_27vqow. Thank you for visiting our official Xfinity Forums Community support page. We would be more than happy to assist in troubleshooting. If you can, please answer the following: What is the reason for setting up a new box? What model set-top box are you attempting to activate? Do you have other set-top boxes within the home that are working? By providing as much detail as possible, this will help us pinpoint the issue and troubleshoot further.
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