New apartment is being recognized as business.

I apologize for sending the direct message. I had seen other forum posts with my problem and thought I was taking the correct course of action.

Unit 2 is a different door across the hall from me.

I can provide lease documents if needed that confirm the unit. I am able to select the upper unit in the drop down when I partially type in the address on the transfer service screen.

@user_yy1i17 with being new to Xfinity Forums, I completely understand not being familiar with the messaging process. I checked the address tool on our website and not seeing the upper unit either when checking here: https://www.xfinity.com/planbuilder

From experience, I've seen the serviceability want a copy of a utility statement not a lease. Did you happen to have a utility bill in your name at the location? 

I just checked again and yes I am able to select it from that link. Upper is misspelled.

[Image Removed: "Personal Information"]

We have not lived here long enough to pay any utilities. We just moved in.

@user_yy1i17 thanks for the update that there was a portion misspelled, when I tried searching with the correct spelling nothing had pulled up. Investigating further, I don't see this address loaded in. So it must be trying to revert to one of the other locations that is loaded and showing the business info. 

I can open a serviceability ticket for the upper unit, and see if the team will accept a lease. Since we don't some information I'll need to open the request in public, I'll touch base with you in the direct message to continue. 

@user_yy1i17 I appreciate all the information you provided and got the address serviceability ticket submitted for you. Thank you for your time working with me so far, I'll monitor the ticket for updates and follow up with you once I here back from the great serviceability experts.