New Poster
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1 Message
New address not recognized
I am moving to a new house and the address Is not recognized in your database. I was under the impression I could not get xfinity internet at the new address, but when my brother (who is a tech for xfinity) helped me move in he said it would definitely be available for me, I currently have xfinity internet and would love to keep my service at the new address.
Josemm
New Poster
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1 Message
5 years ago
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CCMorgan
Gold Problem Solver
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3.3K Messages
5 years ago
Good evening, Josemm. Thank you for posting! We can certainly open a serviceability request for you to see if getting our service to your location is possible. Please send me a PM with your first and last name and your physical address.
To send a private message, please click my name "ComcastMorgan" then select "Send a Message" on the right side.
Thanks!
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fmesposito
New Poster
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3 Messages
5 years ago
I have the same issue where the address isn't recognized. I also have the same issue where when I select your name it shows me all of your previous posts but there is no button to send you a private message.
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fmesposito
New Poster
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3 Messages
5 years ago
Actually, the button is there now. I think that you need to make at least one post before it will let you PM someone.
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Again
Expert
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34K Messages
5 years ago
You've made 3 posts, all in this thread, and none of them were addressed by an OE requesting that you specifically send them a PM.
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Again
Expert
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34K Messages
5 years ago
@fmesposito
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fmesposito
New Poster
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3 Messages
5 years ago
The private message I sent was in re: to a post from that Rep asking that I PM them my address details...
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roboto120
New Poster
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1 Message
5 years ago
I'm also in the same boat - trying to figure out if a new home that we are planning to buy can be serviced by xfinity. Can you please help me figure out how we can confirm the details.
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XfinityEmilyB
Official Employee
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2.7K Messages
5 years ago
Welcome to our Xfinity forums, @roboto120! Thank you for taking the time to reach out to us about your new home's serviceability! We're excited that you're interested in taking our service to the new place and congratulations on the new home! Please send me a Private Message with the new address and I'll be happy to check it out for serviceability.
To send a private message, click my name " ComcastEmilyS", then click "send a message".
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CCMichelle
Problem Solver
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788 Messages
5 years ago
@Spauldo22 Thanks for taking the time to reach out to us regarding setting up new services at your address. We would love to have you as a customer of ours! Can you please reach out through private message (find out how to do so with this link https://comca.st/3ruk2V5) with your first and last name and the service address that we will be setting up services at?
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Spauldo22
Visitor
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1 Message
5 years ago
I have the same issue of a new address not being recognized. Can you send me a reply so I can initiate the process of seeing what it will take to get service? Thanks!
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Hank_2
Regular Visitor
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1 Message
5 years ago
I am also having the same problem but I believe our zip code (24124) is not serviced by Comcast.
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XfinityJeniece
Official Employee
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3.9K Messages
5 years ago
Hey there, Hank_2, thanks for reaching out through Xfinity Forums and I truly appreciate your interest in joining the Xfinity family! I would be happy to take a look at your location to see if your address can be serviced. Can you please send me a Private Message with your full name and your full address where you are looking to get services?
To send a private message, please click my name "ComcastJeniece" then select "Send a Message" on the right side.
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Crasher2003
New Poster
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5 Messages
5 years ago
This is to join the crowd, I've had new line ran along the poles to the house and two techs just came today to put the line from the pole out front to my house. But still I cannot create an account because my address is not registered/recognized.
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Crasher2003
New Poster
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5 Messages
5 years ago
@ComcastLizzy I clicked on your profile page but I have no option to message you.
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